Shipping and Returns

Orders are usually dispatched the next working day after the order is placed, and usually on a 48 hour delivery.  Please allow 3-5 working days to receive the products.  Where possible, we will provide you with courier tracking codes.

Occasionally items go out of stock before we are able to update the website - if an item is out of stock, we will notify you the delay and dispatch it as soon as possible.

Delivery to the mainland UK is free. Please contact us for shipment prices outside the mainland UK.

RETURN POLICY

We believe that you will be happy with your purchase.  However, if you are not entirely satisfied, provided the goods are returned unused in the original condition within 14 days we will give you an exchange or refund.

When returning goods, please obtain proof of postage as Silkwarm cannot accept responsibility for items which fail to reach us.

Please note Silkwarm will not pay for the cost of return postage unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.